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FAQ

Find answers to frequently asked questions here.

About Ryze

  • What is Ryze?
    Ryze is a mobile app created exclusively by Studious Digital Education to support blended learning. An online platform calibrated for mobile, tablet and desktop use, Ryze features gamification and high-quality video content. It’s designed to deliver educational resources in a fun way for university students used to apps like Spotify, Netflix and TikTok.
  • Who uses Ryze?

    Ryze is used by students of select partner universities or employees of partner businesses.

    We team up with each to offer their students or employees a powerful and dynamic learning environment.

  • What content does Ryze contain?

    Ryze is currently providing business-centric lessons, covering topics such as:

    • Leadership
    • Organisational behaviour
    • Management
    • Accounting and finance
    • Strategic brand management
    • Entrepreneurship

    Ryze also contains several university-wide topics that any student from any school can benefit from. These include:

    • Research methods
    • Study skills
    • Employability

    Ryze has also been used as a companion for welcome-week students, providing advice, knowledge and guidance to students prior to arriving at their chosen campus.

  • Who makes the content within Ryze?

    Our content is created by academics at universities from around the UK, including University of Nottingham, Exeter, UCL, UEA, University of Surrey, University of Liverpool.

    However individual institutions can upload their own content into Ryze and issue access to content to specific students.

    We work with institutions to create content that best matches your courses. If you would like to work with our parent organisation to create a bespoke course, you can find out more on our Studious website.

  • What is Studious?
    Studious is an award-winning social enterprise that provides premium e-learning content for universities and higher education institutions through its interactive and intuitively designed learning platform Ryze. Learn more at www.studious.org.uk.
  • What platforms does Ryze support?

    Ryze is compatible with most modern smartphones for iOS and Android.

    For those without a compatible smartphone, Ryze is also available as a web-app via a browser. To use the web-app, we recommend you use Google Chrome or Apple’s Safari web browser.

  • How do I get Ryze?

    Ryze is currently available to a select number of students. We’re continuously looking to expand our partnerships with educational institutions across the UK and internationally.

    If you are within the education sector and would like to utilise Ryze within your department, we would love to speak with you.

  • Are Ryze collections accessible to learners with disabilities?

    We care about promoting learning accessibility for all. These are some features we offer to make content accessible: - High contrast ratios between foreground and background. - Dynamic text sizing based on the accessibility font size on the device. - Photosensitive Epilepsy warnings on videos. - Dark mode to reduce eye strain. - Close captioning for videos

    We understand this is an ongoing effort to make Ryze accessible for everyone. We are already working on the development of new features to be release in the next cycle of updates.

Account questions

  • Do I need to register to use Ryze?

    Yes. An account is needed to use Ryze so that we can record your progress; award achievements; and save what lessons and quizzes you complete. We also use your account to provide you with custom content created by your university or business organisation.

    Creating an account is currently reserved for university students that have partnered with Ryze. To create an account, download the app onto a device and follow the on-screen instructions. When prompted to do so, register with your university email address as this will allow us to validate your account and show you content that is relevant to you.

  • What if I don’t have a university email address?
    Unfortunately, we are unable to verify email addresses from non-university domains such as Gmail, Hotmail, and Yahoo. If you do not have an email address with your university domain, please reach out to your university administration and request a university email account. While you wait for your request to be processed, you can start learning with our free collection: Organisational Behaviour.
  • I am a student with a university-issued email address but I’m not able to register on Ryze. Why can’t I join? 
    You will not be able to join if we weren’t able to validate your university-issued email address in our database or if you’re a student at an institution that needs to approve access. Please verify with the department responsible for your module to check that you are correctly enrolled. You’ll receive an email if we’re able to confirm your eligibility for the programme. In the meantime, you can start learning with our free collection: Organisational Behaviour.
  • What if I am having login problems or have forgotten my password?

    We take account security very seriously. As a result, we will not be able to assist you with any lost login credentials. However here are a few steps which might help you out:

    If you see an email or password incorrect message, make sure that the email address you entered is the one that you used to register for your Ryze account. If you continue to see this message, you can select the *Forgotten your password?* link below the password field, then enter the email address you used to sign up for Ryze and you will receive a password reset email. 

    Common Login Problems

    If you entered your email address in the “Reset your password” form at the Forgotten your password? link but you have not received an email message with a link to reset your password, first check for these common problems: - Did you enter the same email address that you used to register for your Ryze account? Reset messages are only sent to registered email addresses. - Is your email address entered correctly? Check for errors and try again. - Did you check your spam message folder? Check your spam folder for a message from noreply@studious-ryze.firebaseapp.com. - If the message is not there, try adding noreply@studious-ryze.firebaseapp.com to your contacts or your approved senders list, or contact support@ryze.org.uk to report the issue. - Did you delete your account? It will not be possible to regain access to a deleted account.  - Did you complete the account registration process for app.ryze.org.uk? To check, try registering again using the same email address. If the account does exist, a message will indicate that you have entered a duplicate email address.

    Other Error Messages

    If you see a different error when trying to sign in, check for these common problems: - Make sure that you are using the latest version of Safari or Chrome. - Make sure that you have cookies and JavaScript enabled. - Try clearing your browser’s cache

  • I want to delete my account

    We’ve made deleting your account simple and straight forward. To delete your account, login to Ryze, visit the settings screen and tap delete my account. You’ll be asked to confirm the deletion before all of your personable data is erased from our systems.

    Please note: account deletion is irreversible - even our crew of techno-geeks won’t be able to recover a deleted account, so please proceed with caution.

  • What can I do if I am a high school student or not currently enrolled at a university?
    You will not be able to access multiple collections on Ryze. However, if you’re not eligible, you can visit Ryze.org.uk and sign up to audit collections for free or try our Organisational Behaviour Collection. We appreciate your interest in Ryze and hope we can help you continue learning in these challenging times.
  • My Account is locked

    For account security, your Ryze account will be temporarily locked if someone enters the wrong password multiple times.

    To regain access after a lockout: 1. Wait 1 hour.  2. Reset your password using the Forgotten your password? link below the password field.  3. Enter your registered email address. An email will then be sent with a link to create a new password.  4. Click the password reset link in the password reset message and type, confirm, and submit the new password.

    If you are repeatedly locked out, we recommend: - Double checking that you have submitted the password change - Clearing your browser of any saved passwords, or using an incognito browser, before trying again.

  • Why haven't I received my activation email?

    There may be several reasons why you have not received an activation email: - There was a typo or error in the email address when you registered on Ryze/ - You may not have successfully registered an account on Ryze. - The automated activation email message was caught by your spam filter. - Your email provider may have blocked the automated email message.

    Here’s what you can do: - Check your spam or junk mail folder for an email from noreply@studious-ryze.firebaseapp.com. - Add noreply@studious-ryze.firebaseapp.com to your email contacts or approved senders list. - Try registering again with the same email address. If the account does exist, you’ll see a message indicating that an account already exists for the email address you’ve entered. - From the app.ryze.org.uk in page, click on the Forgotten your password? link. The password reset message will activate your account.

  • What if I did not receive a password reset message?
    If you entered your email under “Reset your password” but have not received an email message with a link to reset your password, check for these common problems: - Did you enter the same email address that you used to register for your Ryze account? Reset messages are only sent to registered email addresses. - Did you check your spam message folders? Check your spam folder for a message from noreply@studious-ryze.firebaseapp.com - If the message is not there, try adding noreply@studious-ryze.firebaseapp.com to your contacts or your approved senders list, and then reset your password again. - Did you previously delete your account connected to this email? Deleted accounts cannot be accessed and you will not receive the reset message.  - Did you complete the account registration process for app.ryze.org.uk? To check, try registering again with the same email address. If the account does exist, you’ll see a message indicating that an account already exists for the email address you’ve entered.

Technical questions

  • What device should I use Ryze on?

    Ryze has been designed as a mobile-first experience. As a result, Ryze works great on a smartphone. We’ve worked extra hard to support Ryze on the majority of Apple’s iPhone devices as well as a large portion of Android devices from multiple manufacturers.

    For those with a tablet, Ryze not only works on iPads and Android tablets, it also looks great too. The larger screen sizes available on tablet devices mean we can offer an even better experience.

    However those without a smartphone or tablet, Ryze also runs as a web-app. You can visit the web-app via a browser by visiting app.ryze.org.uk. For best results, we recommend you use either the Google Chrome or Apple Safari browser.

  • What are the system requirements and supported browsers for Ryze?

    Ryze is compatible with most modern smartphones for iOS and Android. For those without a compatible smartphone, Ryze is also available as a web-app via a browser. Most current browsers will work on app.ryze.org.uk. For best performance, we recommend the latest versions of: - Chrome - Safari

    Note: If your module includes timed exams or proctored exams, you cannot take them using the Ryze app.

  • Are there any international restrictions?
    Content on the Ryze app is available to most students around the world. We value our global community immensely and we deeply regret the need to withhold services from anyone in certain sanctioned regions in order to remain in compliance with the European Union and UK law. Our team is continually exploring options to expand access and we hope one day to offer unrestricted access around the world.
  • Where do I go for customer support questions?
    We are pleased to offer online help for students using Ryze, which can be found here.
  • What if I have a technical problem viewing a page on app.ryze.org.uk?
    Many problems with missing form fields, buttons that do not function, server error messages or other page display issues are caused by your browser. Here are some things to try: - Make sure your browser is the latest version of Chrome or Safari. - Check your browser settings to make sure both JavaScript and cookies are enabled. - Clear your browser’s cache.

Sales and partners

  • I want to use Ryze within my university
    The Ryze platform is tailored to support student learning and we would love the opportunity to demonstrate our success with you. If you are a lecturer, head-of-department, or an employee of an organisation or business and would like to know more about how Ryze can help the learning in your organisation, please get in touch.
  • I would like a demo of Ryze
    If you are a lecturer, head-of-department, or an employee of an organisation or business and would like a demonstration of Ryze to know more about how Ryze can help the learning in your organisation, please get in touch.
  • Is there a walk-through of a sample collection?

    Ryze offers a demonstration collection that is designed to show learners who are new to the Ryze app how to make the most of our collections.

    Enrol on the Organisational Behaviour collection and try it out! You will learn how to navigate the Ryze platform and complete your first collection!

  • What does it cost to take a collection?
    Once your institution has subscribed, there is no additional cost for students using Ryze.

Student questions

  • How can I reference Ryze in my academic work?

    Ryze can be referenced in one of two ways, depending on whether the author is named within the track:

    Where the author is named:

    When an author is named within a track you can reference your work in the following way:

    Pettinger, R. (2020), Power and Politics, (name of track) cited in Management Collection, Ryze app, Google play/App store, date accessed.

    To summarise, the format you should use is:

    [Author name]. (year of publication), chapter title, cited in ‘book title’ publisher details, date accessed

    Where author is not named:

    When an author is not named, you should compose your reference like this:

    Author Collective. (2020), Personality and Identity, Organisational Behaviour, Accessed online, 14/01/2021, Ryze.

    To summarise, the format you should use is:

    Author name, chapter/track title, collection title, ‘Accessed online, date’, publisher.

    If you are referencing Ryze in your formal assessment, please make sure that the above matches your institutions’ chosen referencing style. In doubt, it’s best to ask your course leader.

  • Why can't I unlock content with my unlock code?
    Your lecturer or university may provide you with a short random ‘unlock code’ which can be used to redeem content within Ryze. If your code doesn’t appear to work, we would suggest the following:

    • Make sure you have created an account with your university email address. Unlock codes are linked to your university and require you to be logged in with your university email.
    • Make sure you have typed in your code correctly. Some characters such as ‘i’ and ‘l’ look very similar to the number ‘1’. Zero’s and the letter ‘o’ can also be easily confused.
    • If all else fails, you can raise a support ticket by emailing support@ryze.org.uk and we will look into your issue for you.
  • How do I get access to more collections?
    Your university will need to sign up to Ryze to provide you with access to more collections. We suggest that you reach out to your university administration. You can still visit Ryze.org.uk as a general learner and sign up to audit collections for free.
  • I’m currently a student and have signed up to one of the Ryze collections: what will happen to my account after the end of my course?
    You have two months to finish any collection that you are enrolled on. After this, your access to the collection will be removed. If you are interested in getting full access to all the collections, please reach out to your university module leader.
  • Is there a way to see if anything in Ryze’s catalogue matches the collections that my university offers?
    Yes! Ryze recently launched a collections catalogue where you can see all the collections we have in our database as well as the ones that are about to be launched.
  • Will my college or university have access to what I learn on Ryze?
    After you have enrolled on any of the Ryze collections, your college or university may receive anonymised information about what you’re learning if university leaders are considering bringing Ryze to your institution through the Ryze app. If your college or university decides to subscribe to Ryze, your learning information from Ryze will be visible to the administrators from your college or university that are managing the Ryze collections.
  • Can I earn a certificate at the end?
    It is not possible to earn a certificate from the collections on Ryze.
  • Is there a walk-through of a sample collection?

    Ryze offers a demonstration collection that is designed to show learners who are new to the Ryze app how to make the most of our collections.

    Enrol on the Organisational Behaviour collection and try it out! You will learn how to navigate the Ryze platform and complete your first collection!

  • How can I get help or support with my collection?

    The best way to get help with your collection is directly through your module leader.

    Note: We are not able to provide direct contact information for professors, teaching assistants (TAs), or other module staff.

  • Can my university or organisation offer collections on Ryze?
    Ryze regularly collaborates with many different UK universities. Where there is a strong mission alignment with Ryze, we are eager to hear from your institution on where it is today and where it is hoping to go with online learning.
  • Can I copy the content?
    No, you can’t. We make sure we protect the intellectual property of the content produced by our authors. However, you are free to reference Ryze content as an academic source in your assignments.
  • Can I copy my notes?
    Yes, you can. Your notes are available for you to refer to them any time you need them. They also allow you to share your learning with your friends and tutors.
  • Can I share a micro-lesson with my friends?
    Ryze offers exclusive content for students enrolled on modules with partner universities and grants access to them. For that reason, it is not possible to share a micro-lesson with other parties. If your friend wants to get access to Ryze, encourage them to contact their university department to request a Ryze subscription.
  • I can’t collect points after reading a micro-lesson. What should I do?
    Ryze’s point collection system works by calculating the average time a reader takes to read the text, watch the videos, read the articles and do the activities and quizzes. If you’ve finished a micro-lesson and Claim points didn’t activate, you may need to wait a few seconds for them to become available – it shows you’re a faster reader than most learners!

Lets chat

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